Khovnanian Homes

Hi KHovnanian Team, As a last resort I am writing this email on the assumption that KHovnanian as a Builder would give their best to satisfy their customers needs as opposed to just closing on the home as per their target timelines to achieve the end targets they are trying to achieve as a company. I am hoping that this company "KHovnanian" is built on the trust of maintaining Satisfying customers as opposed to meet their targets. I am a property owner at Meadowview II - Homesite 43 (Frame Stage Complete) - at Mountain House, California. I signed my contract in May 2020 (during middle of Covid-19 at its peak) and one of 1st 15 buyers who are expected to close their homes possibly in Oct 2020. I have requested for Gourmet Kitchen option since May 2020 and I was always kept on the hope that the management is trying to get it materialized and was just informed only yesterday 09/02/2020, that this option would NOT be provided to the 1st 15 buyers and is actually going to be available only for the next set of buyers who have only starting signing for the homes after the market has really picked up and after May 2020. Considering I am one of those potential buyers who have trusted KHovnanian would do whatever it takes to keep their customers happy, I was expecting Gourmet Kitchen (I have even agreed to take it with the price tag of $7600 which has been offered to the next set of buyers) to be made available for me even if it needs my home closing date delayed by a month or two, however it was surprising to hear back that NOT providing this option to one of the 1st buyers who had requested this option in the 1st place, it seems KHovnanian builders are communicating to me that you would only get what is shown in the model house and they cannot address the same as they have to meet their target for closing the homes by Oct 2020. I agree there are lots of clauses supporting the builder, but I am not writing this email to look into the legal obligations from both ends, however I am hoping KHovnanian considers their customers are the ones who have built this company in so many of these years with TRUST and NOT the targets they have met in these years. Considering a buyer is ready to pay for the option he requested from Day 1 of his contract and the option is available for possible buyers who are closing after Oct 2020, I am just unable to envision my home without this option being provided. Why can't KHovnanian consider the concerns of the customer like me and delay the closing if need be and address the Gourmet Kitchen option for my property? All it takes is consider your customer as a CUSTOMER as opposed to considering him as your target closing number to be reached. Imagine a happy customer can go a long way in terms of providing the feedback and supporting KHovnanian as a Builder. Note: I have already recommended one of my friend to this builder and he has already signed on the Homesite #51 in the same phase and Imagine being me unhappy, I probably would never even utter the builders name for my next set of recommendations in future. I sincerely hope KHovnanian can go beyond their targets and try to address a customer as a CUSTOMER and support in getting my concern resolved. Awaiting a positive reply with loads of HOPE!!!