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Salesman was great while trying to sell the home. When deposit of 9,500/00 dollars was given for build, Sales person said he woild send e documents to our email and to sign them as soon as possible, because the lot picked could not be held if we did not do it fast.
This took place on a Saturday early afternoon.
Was told that the check deposited would not go through until Monday and if we changed our minds, cancellation could be done and earnest money deposited would be refunded. Signed contracts on Saturday night and then immediately on Monday morning sent a email to cancel build. Could not get hold of anybody until Monday afternoon.
Our salesperson called and said he was in meetings all day. Also called corporate office and never heard back from them.
Sales manager called on Tuesday afternoon and basically said tough luck, If we cancel that they will keep our money and not refund. We would loose it.
We were under the impression that even after signing the contract, we had to Monday to cancel. Sales manager said that Sunday is there business day and that if we bought a car on Sunday, would we drive out of the dealership with it, that Sunday is there business day. Nothing was touched on the property signed for, no work has been started and the sales manager still insisted that we signed the contract so tough luck, WE WILL KEEP YOUR MONEY.
Now we have to build.
What caring people!
They don't give *** about you!
Which sadly will probably reflect in there home building and future problems to be fixed on the house. If you do sign a contract just give them as little of a down payment as possible.
Monetary Loss: $9500.
Preferred solution: Full refund.
Khovnanian Homes Pros: Non.
Khovnanian Homes Cons: Dont care about the buyer, Ddont care about yopu personnaly.