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home house people homes builder khov construction customer problems money
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1.0
Details
I had the pleasure of working for Khov as a trade partner. Let me just say that they treat their trade partners horrible but treat their homeowners worse. This is not a homeowner friendly builder. They are such an unorganized company they rely on their trades for...
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ID
#1322189 Review #1322189 is a subjective opinion of poster.

Disgruntled and Ripped Off in South Carolina

1.4
Details
Update by user Jun 29, 2018

Have not heard a word from them despite repeated emails, texts, and calls. They are ignoring all the problems that homeowners in this development are having, some more severe than others, some very severe.

Their attitude seems to be we have your money so you can go to *** Supposedly at one year out they provide a warranty fix but no one has seen it or been here long enough to see it. Avoid this builder at all costs. I saw their awful Google ratings and should have followed them. The work is cheap and shoddy and problems abound.

They fired the individual builder and are run by some company out of state now.

All they do is build more homes, sell them and forget them. Not just here either from what I see online.

Update by user May 31, 2018

Won't fix A/C unit, driveway cracks, holes in kitchen (taped over), or anything else all of which were promised in a "punch list" at closing. Closing pressure is intense due to short mortgage company commitment.

Original review posted by user May 30, 2018
Avoid these people at all costs. Their worksmanship is shoddy and once you close (which they compel you to do with extensive "punch list" items, some of which are significant and short mortgage closing windows), they will not return your phone calls, messages or otherwise to do any of the punch list items or other things the building contract required them to do. Everything is cheap from the paint to the wiring. They talk a great sales game and are very slick (also very pricey especially when you consider they don't do what they promise and contract for). But they are all about squeezing every dime out of you and not doing anything. They lie when you can get them and it is not just me who feels this way. Every person I have spoken to in this development has had similar experiences. I read negative reviews of them prior to contracting and should have followed them and not their "slick" talk about wanting to make this model their showplace. I have never dealt with such dishonest people who care less about their customers. Stay away.
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ID
#1267353 Review #1267353 is a subjective opinion of poster.
Service
Khovnanian Homes House Construction
Pros
  • Model homes
  • Location
Cons
  • Defects they wont fix
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Severely pitted concrete driveway.

First, to be clear I do not want this report to be consider as a "Rip-Off report.,...it sounds cheap.....like I made an on-line purchase and the product delivered was clearly not was advertised...and I returns were not allowed so I was ripped-off. . I am just "venting" my concern in the public forum (to go on the record). I challenge all home builders to do the right thing by first respecting the all home owners' concerns by saying "What if I were in this person's shoes"??? Ok....so each section of 26 foot driveway began to pitt 16 months after moving in (Nov 2017). It was minor at the time and I did not give it much thought. Driveway was professionally sealed. Pitting has not stopped since Nov. 2017. At least once a week a must sweep driveway from more pitting and pealing so concrete "chips" are not tracked into home or garage. KHov rep. came to my home in Mid March of 2018. I also contacted concrete contractor located close buy who did the work. Contractor stated they would replace driveway but that I must go through Khov first. City building Director has requested KHov supply "trip ticket" showing pour date, supply company, PSI level, mix, if flyash or other additives were used that might "weaken" the concrete or violate city building code. No other driveway poured by KHov in the past 5 years (over 75 homes built in sub-divsion) have pitted in this multi-phase development. Khov has been aware of this for 3 months now and hopefully they do the right thing and replace the driveway. Another large builder in town has completed 10-15 homes down the street. Several of these homes have apron pitting and one driveway in particular is severely pitted and "peeling". My driveway is "failing" in a similar manner. These owners have filed a complaint with builder and city as I have. I wonder if these driveways had the same concrete supplier as I did???? I would like to think that home builders will honor their commitment to quality workmanship/materials. I think they will as Ryan Homes has an excellent reputation. KHov does too!!!!. I will provide a further updates soon. I do not want to post photos at this time to protect confidentiality of those involved....but my report is accurate. This is the second home I have built in this city which I respect.
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ID
#1255792 Review #1255792 is a subjective opinion of poster.
Location
Lorain, Ohio
Service
Khovnanian Homes House Construction
Reason of review
Bad quality
2.0
Details
What you get with a Khov home after twelve years? 1 - You have bad windows that need to be replaced. They used poor windows on a $400,000 home. The brand is MII. Now most are bad. 2- You have to replace the garbage disposal early on. The one they used was the smallest...
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ID
#1245405 Review #1245405 is a subjective opinion of poster.
Service
Khovnanian Homes House Construction
Cons
  • Poor workmandship
Reason of review
Bad quality
Loss
$40000
Preferred solution
New windows and reimbursement for HVAC
1.0
Details
We bought a Khovnanian house in Houston They promise to you the best warranty and costumer service, once they get your money they don’t care no more! reporting problems because how the house moves after being built like crooked walls doors with gaps split doors the...
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2 comments
Anonymous
#1502753

K HOV rushes to get you to settlement, creates a punch list of repairs to be made before you even move in and then ignores you for a year. Sales & design staff were good to deal with, but their workmanship & construction managers suck-they beg you to give them a '10' rating on K Hov survey-DON'T DO IT!

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ID
#1227466 Review #1227466 is a subjective opinion of poster.
Location
Houston, Texas
Service
Khovnanian Homes House Construction
Reason of review
Bad quality

Worse Maintenance department. Don't stay on the words.

1.0
Details
Maintenance Department is worse doesn't take care of anything even if you are still under warranty. Material they used to build the house is very cheap. Think twice to buy a home with them. Very Very disappointed with the service. My garage door Brock down, obviously they didn't take care of it. But I called couple garage door fixing company and they told me that the door rod they used is a old one for my new build home. Gave us false information when they sold home to us. Chris is the maintenance manager here, Always have excuses to deny that its not covered in warranty. I DO NOT RECOMEND ANY ONE TO BUY HOME WITH KHOV BECAUSE OF POOR QUALITY OF MATERIAL THEY USE AND WORSE MAINTENANCE DEPARTMENT.
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ID
#1222706 Review #1222706 is a subjective opinion of poster.
Location
Euless, Texas
Service
Khovnanian Homes House Construction
Cons
  • I did not like
Reason of review
Warranty issue
Loss
$570000
Preferred solution
Let the company propose a solution
K. Hovnanian Homes presents a nice product, with current designs and desirable upgrades. We were thrilled when we moved into our new KHOV house five years ago. Fast forward to present, and every single major system or component of the house (except for foundation and...
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ID
#1205722 Review #1205722 is a subjective opinion of poster.
Service
Khovnanian Homes House Construction
Reason of review
Bad quality
Shady sales tactics. Upon sale they promised we would have a park in the neighborhood, they got greedy and decided to build on the 2 lots set aside for park. People with families bought in this neighborhood on the contention that the neighborhood would have a park for...
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ID
#1084684 Review #1084684 is a subjective opinion of poster.
Service
Khovnanian Homes House Construction
Reason of review
Not as described/ advertised
I purchased a home in Northern California, it was new construction, had the house inspected before I purchased and the report came back with just minor issues that were repaired. The first year the heater failed twice. Both times the vendor that Khovnanian hired were...
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2 comments
Anonymous
#1313695

I had the same experience with a brand new Ryan home. I had numerous HVAC breakdowns and leaks that I ended up selling the home at a big loss.

I was relieved though to get away from that nightmare. Since their warranty was only a year, I spent quite a lot of money on contractors just fixing leaks, HVAC system, Appliances replaced as repairs were more costly than the appliance. Mind you that the refrigerator, compressor went bad and the dishwasher, motor burned out, occurred 14 months after buying a brand new home. The leaks and HVAC repairs occurred throughout my 4 year ownership except that Ryan only handled those, improperly fixed, for the first year.

After that it was all out of pocket. This is not to mention the other repairs due to shoddy workmanship that had to be fixed during the warranty period. I spent my first year having numerous repairs fixing one issue after another. I felt as if I had bought a brand new handyman special.

The buyer was made aware of the leak issues and various HVAC repairs but felt that the deal he was getting on the home was worth the risk. He also felt that perhaps the kinks were taken out by all of the repairs I had done. Those repairs never stopped and I wish him luck. I have never ruled out ever buying a brand new home in the future.

I will just avoid any that have horrendous reviews like these.

Anyone considering buying a brand new home must read the reviews on the builder. These are not just a few isolated cases!

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ID
#998007 Review #998007 is a subjective opinion of poster.
Service
Khovnanian Homes House Construction
Reason of review
Damaged or defective

HOVNANIAN LIKE DEALING WITH THUGS

This is the worst company I have ever dealt with to build a home. They changed the closing date by moving it up a month. My doctor said I was not physically able to travel to Bluffton SC to do a walk through. This company doesn't care -- I had to be there. Walk thru to me means looking for small things that need to be tweaked. That is not the way Hovnanian does a walk through. There are over 100 items on my punch list -- knobs missing from cabinet doors. Doors out of alignment, no shower doors, no faucet or shower head in the master bath. Horrible workmanship. The superintendent did nothing to make the subs correct their shoddy workmanship. They are rude, their sales people lie. There is no customer service -- they are demanding and degrading to the buyer -- and that is before the closing. My banker said if I had a construction loan with this builder, he would not finance the project using K. Hovnanian. They have such a bad reputation. Wish I had done my homework.
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ID
#997511 Review #997511 is a subjective opinion of poster.
Service
Khovnanian Homes House Construction
Reason of review
Bad quality

Khovnanian Homes House Construction Review

1.0
Details
All my windows have cracked seals causing condensation. Windows are worthless.
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ID
#940190 Review #940190 is a subjective opinion of poster.
Location
New Egypt, New Jersey
Service
Khovnanian Homes House Construction
Reason of review
Bad quality
Thanks I run out very fast, before happening all bad things happen to the other good people . So I have to start from the beginning. So we went to check out some new houses at the Kingdom Heights Rosenberg,TX . There was an woman to help as Debbie Mier -sales...
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ID
#925025 Review #925025 is a subjective opinion of poster.
Location
Richmond, Texas
Service
Khovnanian Homes House Construction
Reason of review
Bad quality
1.0
Details
Here is the very worst experience we had with this home builders At ASHLEY POINTE (HOUSTON,TEXAS). well I like to appreciate the people whoever writing the reviews about their own experiences on this big organizations, so we are getting enough information to choose...
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1 comment
Anonymous
#1326276

I had the BEST experience with K Hovnanian Homes in Ashley Pointe. Ter*** and Tric** made our home building an excellent experience.

We strongly recommend them.

They were very pleasant to work with, answered questions very truthfully and honestly.

Please do your research, Ashley Pointe is not building on the Superfund Site (Brio). Yes, the neighborhood is close, but the actual Superfund Site is owned by the Environmental Protection Agency which doesn't allow residential building.

ID
#892509 Review #892509 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Lots to list please check review
Reason of review
superfund site.
Loss
$2500
Preferred solution
Full refund
1.0
Details
I initially requested a move-in date of May 2016 PRIOR to learning the units lacked the appropriate sound barriers between floors. I was then presented with a contract stating my move in date was January 28, 2016, although I clearly asked for May since I would be...
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4 comments
Anonymous
#1355966

Thanks for posting your review Angela.

I was interested to purchase a condo at discovery square, after coming to know about the noise from the floors above I am no longer considering this place any more. I heard about the issue from few other forums and friends too.

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ID
#757279 Review #757279 is a subjective opinion of poster.
Location
Oak Hill, Virginia
Pros
  • Location of the building
Cons
  • Total dissatifaction
  • Stalling tactics to keep my deposit
Reason of review
Problems with payment
Loss
$1000

Khovnanian Home Review

Third world builders that disrespect homeowners. Spitting on the street, blowing their snots, loitering in front of homes and looking through windows. These people dont speak english and stare at everyone. Untrustworthy transient workers that case people and the occupied homes. Where is the union? Why are these dirtballs being hired?
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ID
#711431 Review #711431 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Reason of review
Poor customer service