Anne S Vrr

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Verified Reviewer

No cooperation from DE offices on hardwood flooring

Updated by user Oct 26, 2023

The issue has been received by Shaw Flooring. They are looking into providing a decision if material is faulty. KHOV did finally respond to Shaw to provide necessary info to make a claim.

Original review Oct 11, 2023
I require a proof purchase to file a consumer complaint with Shaw Flooring. KHOV of Delaware wont come to assess the floor and wont provide me with the proof of purchase to begin with Shaw.
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Preferred solution: Repair flooring in a 5 year 11 month old home

roy p Yok

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Verified Reviewer
| map-marker Richmond, Texas

Marketing

We had been to one of your community in Rosenberg which is under development on Sunday Afternoon , we were interested in booking and were excited about the new homes and its Development infact we did like the Community , its plan and lay out and we even decided on parcel of land for our future home. everything went well with the representative of your comapmy we were told that she would get back to us on tuesday on the land that we had decided.

Till sunday afternoon then all was good say community, location price , parcel and land we parted with your rep. quite happy and estatic about the new home.

Come Monday and i get an email saying that they are gonna go up on the price on Tuesday and we need to Decide and Act fast to lock in the price.

WOW now i am suppose to make a decision as fast as tuesday for an amount involving 4ooK for which i will be paying the mortatage for the rest of my life. Such Pressure Tatics and cheap gimmicks has just left a sour taste and have made me wonder am i dealing with honest and ethical people in this industry.

I shall have to consider my decision of going with your company and shall have to look around for my new home with some one else in some other community .

Please consider your Marketing Gimmicks and Selling tatics they seems to be too cheap and sinister

Rajesh

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User's recommendation: do not fall for their pressure tatics and cheap gimmicks

James D Kfa

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NIce house, lousy finishes

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The sales staff is cool. Not very knowledgeable about home construction but pleasant to work with. Many issues at the 5 day prior to closing walk through. Very little fixed by closing. Many of the repairs they denied where finally fixed after a Arizona Registrar of Contractors inspection. Warranty team keeps informing us, "That is how we do it". Level 2 drywall finish for a smooth wall with flat paint finish is ridiculous! Level 2 is what the ASTM states is acceptable for a garage or a warehouse. Been 2 years now and numerous touch ups and the house still looks like crap.
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Loss:
$6000
Pros:
  • Nice sales staff
Cons:
  • Build quality and warranty team

Preferred solution: Price reduction

User's recommendation: Buyer beware!!!!

Mirina C

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Garantia

He tenido muchos problemas con esta casa, que no veo que sea de muy buena calidad y excesivo el precio, ahorita quiero que me ayuden a solucionar un problema que tengo con mi aire acondicionado,
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Preferred solution: Nada

Anonymous
map-marker Phoenix, Arizona

Garantia

Super mal servicio y atencion, no resuelven nada, la costumer hasta se burlo de mi..yo no los recomendaria nunca es una pena que no les importes como comprador
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User's recommendation: Nunca nooooo

Anonymous
map-marker Stafford, Virginia

Faulty Circuit breakers

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Im a Khov home owner. Finding out more and more defects with a brand new home .

Just today electricians came by to fix a faulty circuit breaker associated with the fridge. Over heating resulted in the breaking sometimes tripping . To the touch the breaker was extremely hot and wiring was chard clear signs of burning. Ultimately it was the easement of electrical professionals that determined the breaker was faulty and a potential fire hazard could have occurred.

Luckily we caught the issue and had replaced. Technicians said that issues like this rarely occur but builders like Khov need to build with quality in mind.

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1 comment
Latresa Egc

Did anyone contact you? I am in the process of a new build in SC (since Dec) and there have been quality issues and the house hasn't been sided and no dry wall yet.

Damage to the concrete, patio pour too high, exposed pipes from the foundation damage. I believe the reputation of a company can be ruined with just one complaint.

All they care about is the $$. I'm so frustrated and reading all these (21) negative comments has me believing I made a really bad decision.

Raamie I

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Withdraw Contract

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I have been getting false information and the run around since May Next communication will be from my attorney
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Preferred solution: Full refund

User's recommendation: Avoid At All Cost

Anonymous
map-marker Houston, Texas

Plumbing

I am without hot water for 2 days and the Office doesn't open until Monday. I have a wife and son that needs to clean up. I myself needs to clean as well and no number to directly to call.242
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Anonymous
map-marker Sugar Land, Texas

Dishonest

I been told that we have structure problem but cant be claim because warranty expired but known for it warranty was for 10yrs, I called them again explained the situation but the person came out to inspect told another story that problem with cosmetic which is not cover with warranty, I am waiting for supervisor to call resolved the issue but has been a week past by I havent heard back from them
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Jeffrey R Qsv

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Verified Reviewer
| map-marker North Ridgeville, Ohio

Complaint

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Hello,

RE: 6948 Fledgling CT, North Ridgeville, Ohio 44039

Attached you shall find the list of things needed to complete my final grade. Please be advised that everyone else around us has their final grade completed and approved.

I have contacted headquarters to help things move forward if you're not responsible anymore. If you are not responsible then you should tell us and send us in the right direction so that we can get our yard final grade approved by the city.

Our basement trim and carpet still needs to be fixed and replaced because of flooding, Our Kitchen Base cabinets are a 1/2 off and not level and we didnt see that until we had our backsplash installed. Please be advised that our home had to have the basement cut up to repair the plumbing which was not installed correctly. Steve Butwinski told me that K-Hov dont put boxes in for rough plumbing because of Radon Gas.

Please be advised that if there was a Radon Gas issue then K-Hov should install a Radon mitigation system. We are very upset and we want our home completed so that we can live without and issues.

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Pros:
  • Good price for sq footage
  • Good value if the home is built correctly
Cons:
  • Poor workmandship
  • Fixing issues & communication is terrible

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure you don't have Steve Butwinski as your Construction Manager

Anonymous
map-marker Houston, Texas

Problem after Problem, since closing 4 months ago.

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Khovnanian Homes - Problem after Problem, since closing 4 months ago.
Khovnanian Homes - Problem after Problem, since closing 4 months ago. - Image 2
Khovnanian Homes - Problem after Problem, since closing 4 months ago. - Image 3
Khovnanian Homes - Problem after Problem, since closing 4 months ago. - Image 4
Khovnanian Homes - Problem after Problem, since closing 4 months ago. - Image 5
Khovnanian Homes - Problem after Problem, since closing 4 months ago. - Image 6

Where do I begin? First it was the nightmare of trying to close my loan, after I moved across the country.

It took 4 months to close, 4 different close dates and still needed to submit "proof" after I closed. Terrible experience. Since I have moved in, I have had countless problems. The first being the main sewer line backing up into my house due to negligence of the builders using the drains as their trash cans.

My brand new house, flooded with dirty sewer water, 48 hours after I closed. I was scolded for calling an emergency plumber when the "contracted" plumber would not return phone calls. Then, it was my dishwasher shell was cracked down the side and leaking onto my floors and ruining the baseboards and more than likely getting under my flooring, which was never checked nor fixed. A new dishwasher was finally sent to my house, which was also broken.

My microwave stopped working in the 3rd month of owning the house. Currently, I am dealing with a flooded master bathroom, that is filled with mold. I am having to take time off work to allow the 6 different companies into my house to fix the builders problem, all of which should have been never a problem to begin with. I cannot get any communication from the "field rep" all I get is finger pointing.

I am beyond frustrated with this company and would never recommend this to another person. My entire experience with this company has been a complete nightmare!

I cannot wait to sell this house and never look back. Selling, with mold, is a problem though!

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User's recommendation: RUN!!!

Anonymous
map-marker Baytown, Texas

Unethical

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Khovanian Homes started off great. My family and I are building whats supposed to be our dream home.

We were made several promises which have come up empty. We were told we could have the fence we selected and our front and back yard would be completely sodded, both of which were lies. We paid an additional 13,500 for the lot we chose so we could have a fence which didnt obstruct our view. Now were being told that it cant happen and we our excuse my French *** out of luck.

When asked if we could back out of contract and have our money back NO! That means we would be out $30,000 we already have invested. We have been polite and asked for them just to hold up to their word, but they refuse. This company is completely unethical!

Please make sure you read all the fine print and dont take anyone for their word. Because with this company it doesnt mean anything!

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Loss:
$4

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t trust

Francis A Btv

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Verified Reviewer
| map-marker Middletown, Delaware

Baymont Farms is not the best of Khovnanian

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We have issues with LVP cupping in house and it is like an Abbott & Costello Routine trying to get someone to take responsibility. As this development is all subcontracted, I would recommend avoiding this community. If you are up for the challenge, I would recommend you Video and Record as much as possible and maintain a relationship with a good attorney!
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Pros:
  • Sales exceptional
Cons:
  • Fixing issues & communication is terrible

Preferred solution: Let the company propose a solution

User's recommendation: Would avoid this community

Brittney M Xey

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Verified Reviewer

Trash inside island

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Khovnanian Homes - Trash inside island
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We moved in March 2021 and have had a problem with our newly built home since day one. First there was a large hole in one of the cabinets. I guess they thought we wouldnt notice because it was above the microwave. My island was used as a trash can and then the builder put the countertop on without removing the trash. I only found this out b/c the dishwasher leaked due to not being installed properly and water leaked all over my hardwood floors. Mold started growing inside of the island and the entire thing had to be demolished. Hence the countertop had to be removed and there the trash was revealed. It makes me wonder what is inside my walls. Let me remind you This was a new construction build.
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Preferred solution: A credit on my mortgage payment for living in a home for 5 months that I cannot enjoy.

User's recommendation: Do not use this builder. The do no build with respect

Yrwins A

The outer wall of the back house is falling apart. call k hovnanian homes, and it tell me to send a email, Send a email with photos and video. Got a response and it tell me that outside wall of the ho

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The outer wall of the back house is falling apart. call k hovnanian homes, and it tell me to send a email, Send a email with photos and video. Got a response and it tell me that Outside wall of the house doesn't cover the warranty.
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Loss:
$2000

Preferred solution: Deliver product or service ordered

jelena m Pej

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Verified Reviewer

Construction issues and horrible customer service

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Khovnanian Homes - Construction issues and horrible customer service
Khovnanian Homes - Construction issues and horrible customer service - Image 2
Updated by user Mar 24, 2021

KHOV NEVER contacted me. I sent an extra letter via the email address which Pissed Consumers provided- the email bumped back, it appears KHOV blocking emails from consumers. I sent a personal letter to Ara Hovnanian, he signed as received, and there is NO response.

Original review Feb 22, 2021
I purchased a new built town home in Casa Del Mar community in Boynton, Florida. The property is built by K.

Hovnanian Homes, KHOV. The building is built in 2020. From the start KHOV forbade to hire a professional inspection before the closing. This should be a red flag right there.

After the closing I hired a professional inspector and the inspection report had 57 pages long findings. The KHOV's attitude towards to fixing what is under their warranty was despicable, they were trying to reject everything what they could saying that it is " normal and built according to the standards". Half of the findings they had marked as cosmetic and bluntly closed the finding in KHOV warranty system. The other half are still in the process.

Furthermore, when I moved in , the biggest construction issue transpired. The property has no sound insulation in the interior/ exterior walls whatsoever.
The noise is coming from my neighbor-units transmits extremely easily and it is directly related to the problem emanates from the lack of insulation in the common walls or possible crack in the masonry walls.
The house is in very close proximity to the railway. The entire house is shacking when a train is passing by to the degree that subjects are falling from the table. I dont think I am just being unreasonable when I expect sound insulation built in the property which is so close to the railway and marketed as luxurious property.

I believe due to daily shacking the walls got cracks and the sound travels even more.
The situation became unacceptable and it affects not only me but my neighbors. There is no privacy and no human freedom in our own homes. The issue pertains not only to loud TV/ music noise (even though my neighbor running music at level 3) but I hear when my neighbors talk and even hear when they sneeze!! Furthermore, I can hear when my over-one-unit- neighbor plays music.

I repeat, not my next-door neighbor but the 2 units down. It is difficult to believe that the building is built according to standards.
I talked and sent email to KHOV regional manager. He is taking a position that everything is built according to the standards and pass inspections. But in reality the quality of the wall, entrance door and attic ( some of the owners had black mold within the first year of built due to attic issues) are very poorly built.

Not a word of apologies or express of concerns about the home owner complaints from the regional management. What a shame . I would like to believe that this behavior is not representative KHOV public goals and company policy towards customers.

Nevertheless, I am suffering from abnormal noise issue every day and it does affect my life. KHOV's HQ should step in and fix the sound insulation issue immediately .
The attached below are some pictures of brand new entrance door, attic and bathroom door.
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Preferred solution: To install sound insulation or pay for the sound insulation expenses when a private contractor is hired.

User's recommendation: Do not buy KHOV homes or any other homes when a builder does not allow you to hire a professional inspector before the closing.

About

Summary

Khovnanian Homes Company has been on the market since 1959. The company is a nationally recognized home builder. For more than half a century the K. Hovnanian® family of homebuilders has been designing and building quality homes. It was started as a small family business and at the present time, K. Hovnanian® Homes offers its services throughout the United States, in Arizona, California, Delaware, Florida, Georgia, Kentucky, Maryland, New York, Ohio, and some other states.

Khovnanian Homes is the First Name in Lasting Value®. At the present time, the corporate office of the company is based in Red Bank, NJ.

Khovnanian Homes reviews and complaints

Khovnanian Homes is ranked 51 out of 360 in Home Builders category

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